Terms of Service

LifeLine Europe is an information and assistance service for English-speaking expatriates in Europe. The service provides: - Emergency contact quick-dial functionality - Bilingual emergency phrase cards with phonetic pronunciation - Medical profile storage and paramedic handover card generation - Document vault for personal document storage - Car accident assistance guides - Lone worker check-in timer and audit trail - Workplace accident reporting with French legal guidance - Access to an English-speaking translation helpline (Premium subscribers only) - Local services directory (Premium subscribers only) LifeLine Europe is not an emergency service. It is not a replacement for calling 15, 17, 18, or 112. In any life-threatening situation, always contact the emergency services directly first.

IMPORTANT — PLEASE READ CAREFULLY LifeLine Europe is an information and assistance service, not an emergency service provider. We do not guarantee response times. We do not guarantee the availability of the helpline at any given moment. We are not responsible for outcomes resulting from the actions or inactions of third parties including emergency services, medical professionals, police, or other authorities. The phrase library is provided for convenience. We do not guarantee that any phrase will be understood or acted upon by any French-speaking person. In any medical emergency, road accident, fire, or other urgent situation, your first action must always be to contact the appropriate emergency service directly by dialling 15, 17, 18, or 112. Do not delay calling emergency services in order to use this app.

LifeLine Europe offers the following subscription tiers: Free Plan (£0/month): - SOS emergency button with 112 auto-dial - 'I Cannot Speak' emergency mode with 114 SMS - Bystander mode - Multi-country emergency numbers (France, Spain, Germany, Portugal, Italy) - 20 essential emergency phrases per country - Basic emergency guides - Smart location with What3Words Standard Plan (£8.99/month or £79.99/year — save 26%): - Everything in Free, plus: - Full multi-country phrase library (102 phrases in 5 languages) - Personal information card in local language - Complete medical profile - Document vault with expiry notifications - Car accident assistant with constat amiable guide - Driving requirements checklist for all five countries - Home emergency guides for seven emergency types - Pharmacy finder with pharmacie de garde information - Printable medical card PDF - Email support in English Premium Plan (£17.99/month or £159.99/year — save 26%): - Everything in Standard, plus: - 24/7 English-speaking translation helpline - Lone worker check-in with configurable timer and audit trail - Workplace accident reporting with French legal guidance - Operator-assisted translation during calls to French services - Local services directory access - Incident history with operator notes - Priority support Seasonal Plan (£44.99 one-time payment): - 90 days of Premium access - No auto-renewal - Ideal for holidays and extended stays Prices are shown in GBP. You may also pay in EUR at the prevailing exchange rate.

Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current billing period. Payment will be charged to your Apple ID account (for iOS) or Google Play account (for Android) at confirmation of purchase. Your subscription will automatically renew at the same price and duration unless you cancel it. The renewal charge will be applied within 24 hours prior to the end of the current period. You can manage or cancel your subscription at any time through your device's settings: - iOS: Settings > [your name] > Subscriptions, or visit https://apps.apple.com/account/subscriptions - Android: Google Play Store > Menu > Subscriptions, or visit https://play.google.com/store/account/subscriptions - Web: Via the Manage Subscription section of your account Cancellation takes effect at the end of the current billing period. You will retain access to all paid features until that date. No partial refunds are given for unused time within a billing period. Free trial: If offered, the free trial converts to a paid subscription at the end of the trial period unless cancelled at least 24 hours before the trial ends. Any unused portion of a free trial is forfeited upon purchasing a subscription. Seasonal plans (£44.99 for three months): This is a one-time purchase. Seasonal plans do not auto-renew and are non-refundable after purchase.

Refunds for subscriptions purchased through the Apple App Store or Google Play Store are handled by Apple and Google respectively. LifeLine Europe does not process refunds directly for in-app purchases. To request a refund: - Apple: Visit https://reportaproblem.apple.com - Google Play: Visit https://support.google.com/googleplay/answer/2479637 Monthly and annual subscriptions: Refund eligibility is determined by Apple or Google's refund policies. Seasonal plans: No refunds after purchase as this is a one-time, non-recurring purchase. For subscriptions purchased directly via our website (Stripe): If you believe you have been charged in error, contact support@lifelineeurope.com within 14 days of the charge. New subscribers who have not used the Premium helpline feature may request a full refund within 7 days of first purchase.

The household add-on (£4.99 per person per month) allows Premium subscribers to add up to four family members or members of their household to their subscription. Each added member receives their own access to the app's features under the primary subscriber's plan. Each added member requires their own email address and account. The primary subscriber is responsible for payment and for ensuring that add-on members comply with these terms. The household add-on is billed monthly and renews automatically alongside the primary subscription. Removing a household member takes effect at the end of the current billing period.

You must not use LifeLine Europe to make false emergency reports. You must not use the helpline for purposes other than genuine assistance or pre-agreed test calls. You must not share your account credentials with persons outside your household. We reserve the right to suspend or terminate accounts that misuse the service, including making abusive or fraudulent calls to the helpline.

To the fullest extent permitted by law: LifeLine Europe (a trading name of CoreLogic Ai Ltd, registered in England and Wales No: 16919694) shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the service. Our total aggregate liability for any claims arising under these terms shall not exceed the total amount paid by you for the service in the 12 months preceding the claim. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other matter that cannot be excluded by law.

These Terms of Service are governed by English law. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. If you are a resident of an EU member state, you may also have rights under the laws of your country of residence.

We may update these terms from time to time. We will provide at least 30 days' notice of material changes via email or in-app notification. Continued use of the service after the effective date of changes constitutes acceptance of the updated terms.

For any queries regarding these terms, contact: legal@lifelineeurope.com For support enquiries, contact: support@lifelineeurope.com LifeLine Europe is a trading name of CoreLogic Ai Ltd. Registered in England and Wales No: 16919694.