Calling an Ambulance in Europe: What to Say When You Don't Speak the Language

112 Is Universal, But the Language Is Not

112 is the single European emergency number. It works from any phone, even without a SIM card. But when the operator answers, they speak French, Spanish, German, Italian, or Portuguese depending on where you are. English-speaking operators are sometimes available, but not guaranteed.

France: SAMU (15) vs Pompiers (18) vs 112

In France, 15 connects to SAMU (medical emergencies), 18 connects to Pompiers (fire and rescue, who also handle medical emergencies), and 112 routes to either. For medical emergencies, SAMU is preferred because a doctor triages your call. Say: 'J'ai besoin d'une ambulance' (I need an ambulance).

Spain: 112

Spain uses 112 for all emergencies. Operators in tourist areas often speak English. Say: 'Necesito una ambulancia' (I need an ambulance). Give your location clearly.

Germany: 112

112 connects to the Rettungsdienst. Say: 'Ich brauche einen Krankenwagen' (I need an ambulance). German operators follow the 5W protocol: Who, What, Where, When, How many.

Italy: 112 or 118

118 is Italy's dedicated medical emergency number. 112 also works. Say: 'Ho bisogno di un'ambulanza' (I need an ambulance).

Portugal: 112

All emergencies go through 112 via INEM dispatch. Say: 'Preciso de uma ambulância' (I need an ambulance).

What 112 Operators Always Need

• Your exact location (address, GPS, or What3Words)
• What happened (accident, chest pain, fall, etc.)
• How many people are injured
• Whether the person is conscious and breathing