What is LifeLine Europe?

LifeLine Europe is a mobile app that bridges the language gap between English-speaking expats and local emergency services across 11 European countries. It includes a one-tap SOS button with What3Words precision location, 70+ bilingual phrase cards with phonetic pronunciation, Bystander Mode, a constat amiable guide, lone worker check-in, workplace accident reporting and a document vault with expiry alerts.

What countries does LifeLine Europe cover?

LifeLine Europe covers France, Spain, Germany, Portugal, Italy, the Netherlands, Belgium, Switzerland, Austria, Greece and Ireland. Switch countries in settings and the entire app adapts — emergency numbers, phrase translations, and local procedures.

What is the constat amiable?

The constat amiable is France's official accident report form (European Accident Statement). LifeLine Europe provides the only English-language interactive guide to all 15 boxes on this form, including circumstances, impact points, and a sketch canvas.

How much does LifeLine Europe cost?

LifeLine Europe is free to download. The Standard plan costs £8.99 per month (or £79.99/year). The Motorhomer plan costs £12.99 per month, £119 per year, or £29.99 for a 90-day Trip Pass. A Premium plan is coming soon.

Does LifeLine Europe work offline?

Yes. The core emergency tools work without an internet connection — emergency calling, phrase cards, document viewing, bystander mode, and the constat amiable guide. Live features such as journey sharing need a signal.

What is Bystander Mode?

Bystander Mode displays your name, blood type, allergies, medications, and emergency contacts in the local language on a full screen. If a local-speaking stranger finds your phone while you are incapacitated, they can read your medical details and call 112 immediately.

Can insurance companies white-label LifeLine Europe?

Yes. LifeLine Europe offers B2B white-label solutions for insurance companies, relocation agencies, and employers. Your branded version includes custom colours, logo, assistance numbers, and analytics. Contact partners@lifelineeurope.com for a demonstration.

What is the lone worker check-in feature?

The lone worker check-in is a configurable timer (15 minutes to 4 hours). If you do not respond to the check-in prompt, an alarm sounds. If still no response, your emergency contact receives an SMS with your What3Words location. A full audit trail is maintained for employer compliance.

How does LifeLine Europe help with workplace accidents?

LifeLine Europe covers nine incident types with step-by-step bilingual guidance through the French déclaration d'accident du travail (DAT), certificat médical initial (CMI), and feuille d'accident du travail. It explains filing responsibilities, deadlines, and covers accident du travail, accident de trajet, and maladie professionnelle.

What is France's 114 emergency SMS service?

114 is France's official emergency SMS service, connecting to the same dispatch centres as 112, 15, 17, and 18. LifeLine Europe lets you text 114 with one tap, automatically including your medical details, GPS location, and What3Words address.

How do I call an ambulance in France if I do not speak French?

Dial 112, the European emergency number, and ask for SAMU (medical). LifeLine Europe's one-tap SOS dials 112 automatically and shows your medical details in French for paramedics. If you cannot speak or hear, text 114, France's official emergency SMS service, directly from the app.

Is there an English version of the constat amiable?

Yes. LifeLine Europe includes an English-language interactive guide to all 15 boxes of the constat amiable (European Accident Statement), with bilingual labels, an impact-point selector, a circumstances checklist, a sketch canvas, and a pre-filled insurance declaration letter.

What emergency numbers do I need when driving in France?

112 for all emergencies, 15 for SAMU medical, 17 for police, 18 for fire (pompiers), and 196 for maritime incidents. LifeLine Europe lists every number for France, Spain, Germany, Portugal, Italy, the Netherlands, Belgium, Switzerland, Austria, Greece and Ireland.

Can tourists use LifeLine Europe, or is it only for expats?

Both. Tourists and short-stay visitors use the free tier for one-tap 112 SOS, emergency phrases and Bystander Mode. Long-term residents add the Standard or Motorhomer plan for the document vault, constat amiable guide and Schengen 90/180 tracker.

What is LifeLine Europe?

LifeLine Europe is a mobile app that bridges the language gap between English-speaking expats and local emergency services across 11 European countries. It includes a one-tap SOS button, bilingual phrase cards, a constat amiable guide, Bystander Mode and a document vault.

What is the constat amiable?

The constat amiable is France's official accident report form. LifeLine Europe provides the only English-language interactive guide to all 15 boxes on this form.

What is France's 114 emergency SMS service?

114 is France's official emergency SMS service, connecting to the same dispatch centres as 112, 15, 17, and 18. LifeLine Europe lets you text 114 with one tap, automatically including your medical details and GPS location.

Does LifeLine Europe work offline?

Yes. The core emergency tools of LifeLine Europe work without an internet connection — including emergency calling, phrase cards, document viewing, bystander mode, and the constat amiable guide.

How much does LifeLine Europe cost?

LifeLine Europe is free to download. The Standard plan costs GBP 8.99 per month and the Motorhomer plan GBP 12.99 per month or GBP 29.99 for a 90-day Trip Pass. A Premium plan is coming soon.

What is Bystander Mode?

Bystander Mode displays your name, blood type, allergies, medications, and emergency contacts in French on a full screen. If a French-speaking stranger finds your phone while you are incapacitated, they can call 112 immediately.

Which countries does LifeLine Europe cover?

LifeLine Europe currently covers France, Germany, Spain, Greece, Italy, Netherlands, Belgium, Switzerland, Austria, Portugal, and Ireland. Switch countries in settings and the entire app adapts — emergency numbers, phrase translations, and local procedures.

How Can We Help?

Find answers to common questions, troubleshoot issues, or get in touch with our support team.

In an emergency, always call local emergency services first: 112 (EU-wide) · 15 (SAMU) · 17 (Police) · 18 (Pompiers). LifeLine Europe is a communication tool, not an emergency service.

Support Topics

Emergency Help

If you are in immediate danger, call local emergency services: 112 (EU-wide), 15 (SAMU), 17 (Police), 18 (Pompiers).

App & Account

Help with downloading, installing, logging in, and managing your LifeLine Europe account.

Subscriptions & Billing

Questions about plans, payments, upgrades, cancellations, and refunds.

Safety Features

Guardian Mode, SOS button, Bystander Mode, journey sharing, and lone worker check-in.

Documents & Data

Document vault, medical profile, constat amiable guide, and data privacy.

Country Coverage

Information about supported countries, emergency numbers, and local procedures.

Frequently Asked Questions

Still Need Help?

Our team typically responds within 24 hours during business days. For urgent issues, please include "URGENT" in your subject line.

LifeLine Europe is operated by CoreLogic AI Ltd, registered in England and Wales (No. 16919694).

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How Can We Help?

Support Topics

Emergency Help

App & Account

Subscriptions & Billing

Safety Features

Documents & Data

Country Coverage

Frequently Asked Questions

How do I reset my password?

How do I cancel my subscription?

Does the app work offline?

How accurate is the GPS / What3Words location?

Can I use LifeLine Europe in a country not yet listed?

How do I add a household member?

Is my medical data secure?

What is Guardian Mode?

How does the Schengen calculator work?

How do I report a bug or suggest a feature?

Still Need Help?